Pre-amble: 1.Court processes and litigation to enforce one’s rights in individual or business situations involve costs that could only be termed prohibitive. 2. Alternative dispute resolution options are becoming popular by having appropriate provisions in agreements in individual or business situations. 3. ADR helps resolve conflicts in a cost effective manner and in many ways cutting inordinate delays. This one day intensive course with emphasis on application of knowledge, such as preparatory work involved in resolution of disputes, understanding the substance and genesis of a conflict to negotiations and eventual resolution. The course is also integrated with the relevant features of law and practice. This course deals with all features of Alternative Dispute Resolution (ADR) and its mechanism including the understanding of conflict, analyzing of conflicts, right preparation towards cost effective resolution.

This course is intended for those who are in the business of dispute resolution whatever the context. This is also a course for those who wish to obtain an insight into the ADR arena, with the prospect of making a career of resolving conflicts and disputes or be better professionals at operating business by scrupulously weeding out disputes at the early stages and to resolve them before escalation.

• How to identify conflicts and the factors that cause them. Analysis and evaluation of conflicts. • Resolution of conflicts in different ways, Including reconciliation of interest, using professional negotiation skills and other direct means. • Circumstances when third party negotiations become necessary. • Mediation, its characteristic and its practical application in the resolution of disputes. • Arbitration and the distinguishing features between arbitration and mediation. • Practice of dispute resolution in the US and in Canada. Special legal provisions in Ontario • Where and how to look for ADR opportunities for business and services and build up ADR career or profession.

• Proficiency in English and those seeking a career or a profession in ADR • Interest in conflict resolution-individual situations, in workplace, business, HRD, government and NGOs • Ability to grasp concepts, wish to develop practical negotiation and dispute resolution skills

Lecture (6 hours)
• Identification of conflicts and means of analyzing them
• Reconciliation of interests and other related resolution processes
• How to develop result oriented professional negotiation skills for conflict resolution
• Understand meaningful and productive negotiating strategies
• Mediation as third party intervention and its features, built in procedures and outcome emphasis
• Understanding Arbitration and its special features and distinction from Mediation
• Salient features of law governing Arbitration in Ontario
• Adjudication process and its implications
• Tactical strategies used by men and women in Small Claims and Family Courts
• Patterns of thought and feelings that determine personality and its implication on dispute resolution
• Where and how to look for ADR opportunities for business and services and build up ADR career or profession

ADR Role Playing (2 hours)
• Four dispute scenarios are outlined for resolution of 25 minutes duration each. This will enable participants to understand and relate to the substance, law and practice of ADR.